See how we are helping other airports maximize passenger satisfaction & spending


Creating passenger personas

Read this case study to find out how we helped a medium-sized international hub identify its key passenger personas, their needs and consumption habits. Using this insight the airport is able to deliver tailored experiences for each segment, helping it maximize satisfaction and spending.


Ambience survey & Assessment

Read this case study to find out how a large US hub airport used the Ambience survey & Assessment to understand exactly what sort of ambience their passengers want and find ways to improve satisfaction with ambience quickly.


Passenger Experience Survey - Calgary Airport

Read this case study to find out how DKMA supports the Calgary Airport Authority as it continues to raise the bar for service quality excellence by providing a detailed passenger satisfaction survey tailored to the airport's exact requirements. The research provides monthly feedback on passenger satisfaction levels and is designed to help make identifying and fixing service quality issues easy. Read the case study to find out how.


Airport Consumer Survey - Auckland Airport

Read this case study to find out how Auckland Airport is using the Airport Consumer Survey to identify passenger needs, monitor existing concessions and find new ways to maximize passenger satisfaction & spending.