Service Quality Management Training - Adelaide Airport

Read this case study to find out how DKMA supported the ADL service quality management team in its efforts to raise awareness of the importance of delivering a top notch passenger experience by delivering a 3 day course on best practices for managing service quality. Attended by over 20 managers from key departments across the airport, the course focused on helping the team understand what is currently making passengers unhappy at Adelaide, learn best practice for addressing these issues and brainstorm practical solutions to implement this at Adelaide's.