Service quality assessments & airport quality audits
We can help you achieve your vision of change more quickly. DKMA Assessments and service quality audits help you drive change by clearly identifying the root causes of dissatisfaction and providing a detailed roadmap to fix service delivery issues.
DKMA assessments & service quality audits are meant for airport operations directors and terminal managers who need to improve satisfaction levels quickly. They provide a totally objective and expert opinion of your airport’s existing services and processes. We visit your airport, test its services and tell you exactly what is making passengers unhappy. You get a list or projects to focus on that will help you improve passenger satisfaction and expert help and advice implementing changes.