Survey library

Need a survey on a very specific aspect of your airport experience? DKMA has a complete library of surveys covering the whole passenger experience that can be implemented on short notice for airports and companies that need answers quickly.

World class research at your fingertips - Our research library is designed for companies who don't have the ressources in-house to conduct market research. It is like having a full research department at your fingertips at a fraction of the cost. We take care of everything - all you need to do is have staff go into the terminal to perform the interviews. Simply choose the survey you want and let us take care of the rest.

Get results quickly - Don't waste time reinventing the wheel. We have developped a complete range of airport specific surveys that can be implemented on short notice to provide you with the insight you need when you need it. These include

  • Airport Consumer Survey
  • Airport Queue Insight
  • Airport Demographics Survey
  • Airport parking survey
  • Airport security survey
  • Airport arrivals survey 
  • Airport meeter & greeter survey
  • Airport cleanliness survey
  • Airport ambience survey


Tailored to your needs - And because we know that each airport is unique, all of our research solutions are flexible and can be quickly tailored to meet your exact requirements. Spare yourself the headache of developing a survey from scratch and focus your time and energy on what really matters: improving the passenger experience.


Headache free research Lower research costs Fully flexible research


Learn more by clicking on the links below

How it works

Our aim is to simplify your passenger research process. Implementing any of our surveys is quick & simple:

  1. You choose the survey you want
  2. You tell us if you want to make any changes to tailor it to your airport
  3. We upload the survey to your tablets
  4. You perform the fieldwork at your airport & send us the results over Wi-Fi
  5. We send you a detailed report with key findings as well as the full raw data

We work with a wide range of fieldwork partners around the world. If you don't have a fieldwork provider we can help arrange one for you.

Simplify your market research and get the answers you need as quickly as possible.

DKMA Research App

To make collecting feedback from your passengers as quick and easy as possible all our surveys are conducted on tablets using an app we have developped.

Get answers quickly

Don't waste time reinventing the wheel. Using our app you can download our surveys to your tablets in seconds and begin surveying right away. The surveys are saved on your tablets and whenever you connect to the Wi-Fi they get uploaded directly to our servers. This means we can start working on your data right away and provide you with preliminary results just minutes after you have completed fieldwork.

Fully flexible research

Using tablets mean you have complete freedom to tailor our surveys to your exact needs. Want to add or remove a question or complete section, tailor the list of shops / outlets to your brand names, etc... You name it and we can do it. Our team has experience working with airports all over the world and will suggest the best approach to get you the answers that you need.

Lower research costs

Our passenger surveys have been tested and refined in airports all over the world. This means that you don't have to cover the cost of developping a completely new survey from scratch. The use of tablets helps lower fieldwork costs by keeping the interview process as short as possible. And because we use tablets to collect the data we don't have any printing, scanning or translating costs.


Get access to world class passenger research at a significantly lower cost!