Service Quality Management Training - General Authority of Civil Aviation of Saudi Arabia (GACA)

Read this case study to find out how DKMA supported GACA in its drive to systematically improve passenger satisfaction and spending levels at its airports by setting up and running a tailored 10 day training course in two European cities. The masterclass combined classroom sessions with detailed case studies an on-site airport visits to provide GACA staff with a clear understanding of how to maximize satisfaction levels at each step of the passenger journey.