How do you make airport toilets great?
One of the first things I was told when I started working with airports, was that ultimately passenger satisfaction is all about the toilets.
Washrooms at Seoul Incheon Airport
While it’s true that there is a general correlation between overall satisfaction and the toilet experience, what is very clear is that poor experiences in the toilets are often very strongly linked to passenger overall dissatisfaction. Therefore while it is good to have a great washroom experience, it is essential that the passenger does not have a bad experience.
