Tailored research

DKMA experts work with your organization to plan and implement research according to your needs. Years of experience helping airports and airlines manage service quality enables us to draw on a wide range of real-world ideas, solutions and best practice which can be tailored for your airport.

Project examples:

	Focusing on the passenger DKMA assisted a mid-size airport in refocusing its culture to become passenger oriented. DKMA analysis and research showed the true positioning of the airport and by gaining agreement with all stakeholders was able to implement a new management information framework to support a passenger focused strategy.
	Detailed analysis of root cause DKMA was contacted by an airport after satisfaction surveys identified an issue with washroom cleanliness in a new facility. DKMA helped pinpoint the root cause of the problem and optimise the cleaning schedules.
	Retail & duty free surveys DKMA assisted a European airport in the process of renewing its retail concessions by designing a detailed retail & duty free survey to evaluate the purchasing habits of its passengers, dwell times and passenger approval.
	Research advisory services DKMA provides assistance in analysing and presenting passenger survey results for airports that don’t have a dedicated research department. DKMA experts share insight on what other airports do and advise on best practice in communicating, analysing and interpreting results.