ASQ Assured is a certification scheme specifically designed and operated for airports by ACI. It helps airports meet the challenge of managing service quality in a very dynamic industry environment by recognizing the initiatives and processes in place at the airport. Airports participating in ASQ Assured go through ACI’s custom-designed audit process to assess their commitment to service quality.

ASQ Assured is unique in that it recognizes that providing continual high quality service is a journey, not a destination. ASQ Assured does not mandate an arbitrary service level. Certification recognizes airports’ commitment to service quality and the fact that systems and processes are in place to constantly improve the service provided to passengers.

For more detailed information and to find out how your airport can achieve an ASQ Assured certification, please contact us or click here: www.airportservicequality.com