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ASQ - AIRPORT SERVICE QUALITY
ASQ (Airport Service Quality) is a comprehensive ACI initiative to help airports in their continuing efforts to improve the quality of service experienced by passengers. Four core programs provide practical management information and advice specifically for the airport industry.
The ASQ programs identify and disseminate best practice from top-performing airports around the world. By joining one or more of the ASQ programs, airports gain access not just to a wealth of information and advice, but also to a world-wide airport forum discussing today’s issues and solutions.
ASQ Survey is the world's leading airport passenger satisfaction benchmark program, providing insights into passenger perception of service quality. ASQ Performance shows airport performance defined by delivered levels of service. ASQ Assured certifications recognize the airport's commitment to service quality. Finally, ASQ Management provides support, advice and advisory services to airports wishing to improve their service quality.
ASQ is an ACI initiative run on behalf of the airport industry worldwide. ACI relies on DKMA’s expertise for all aspects of managing this global program.
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