A large proportion of most airports’ revenues are now derived from non-aeronautical sources. Increasing customer satisfaction is therefore now a key objective. Knowing your passengers’ views and expectations is the first step to creating a superlative travel experience.
DKMA offers a wide range of passenger satisfaction research to help you determine current levels of satisfaction and implement measures and targets to influence your operational strategies:
ASQ Survey is the world’s leading airport customer satisfaction benchmark program with over 190 airports in more than 50 countries surveying their passengers throughout the year. It provides the most authoritative and extensive analysis of airport service performance available.
Over 60% of the world’s 100 most important airports use ASQ to benchmark their performance, manage services, monitor concessionaires and learn from best practice around the world.
Learn more about the ASQ Survey
