Helping airports and airlines put the passenger at the center of their business
We believe that having a passenger focused organization makes good commercial sense. It is a well known fact that a pleasant experience encourages spending and influences future travel plans. Encouraging passenger loyalty through service excellence leads to a superior competitive position, improved operational efficiency and increased profitability.
Creating a truly passenger-focused organization means knowing the right questions to ask and getting accurate information: Who are your passengers and what are their needs? How many potential passengers are there? What do they think of the services you provide? How efficient is the airport and how can we run it more effectively?
DKMA provides a range of initiatives, programs and solutions designed to provide airports and airlines with the answers to these questions, helping you create a truly passenger focused organization: