Excellence in service quality is not achieved through any single initiative. It is the result of continuous effort and teamwork throughout the airport and strong commitment from management to provide the highest levels of service. Continuous excellence is often unrecognized as passengers and stakeholders accept it as the norm. ASQ Assured certification provides that recognition.
For organizations that already have defined service standards, DKMA conducts independent quality assessments to determine whether your organization meets the service delivery targets you have set and whether there are any gaps in the service. Assessments can be conducted on a one-off or regular basis depending on your requirements.
