"We as Delhi airport, have been enrolled into the ACI ASQ Benchmarking Program managed by DKMA, since last 6 years. It is our great pleasure that every year this relation has become more and more strong. We have been in touch with DKMA continuously for new updates, processes & procedures to keep our ASQ-Survey System robust. DKMA has been giving valuable analytical inputs into our system at various occasions. Since they visit the best airports of the world and they see what practices make the airports best in class, their observations/comments come as a practical DIY (Do It Yourself) guide for service quality related improvements.
In all I would like to appreciate the proactive support & help and almost instantaneous response, I always experience while working with DKMA."
Dinesh Bhrushundi
Chief Quality Officer