To assist airports on their journey to service quality excellence, ACI and DKMA have introduced the ASQ Assured certification, a quality management certification designed uniquely for airports.
Certified airports benefit from industry recognition of service excellence and an independent audit and report on their processes. ASQ Assured has the added benefit for management of identifying gaps in the airport’s service quality strategy.
ASQ Assured is best used as a framework to help airport management drive continual improvement and foster a culture of teamwork throughout the airport ensuring outstanding customer service.
