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RESEARCH & ANALYSIS - SERVICES FOR AIRPORTS
CUSTOMER SATISFACTION BENCHMARKING
DKMA manages the worlds leading airport customer satisfaction benchmarking program: ASQ – AIRPORT SERVICE QUALITY. More than 80 airports around the world rely on DKMA all year round.
AIRPORT TRAFFIC FORECASTING
See Airport Forecasts
RESULT INTERPRETATION AND ACTIONS
DKMA offers an in-depth assessment of the quality of service provided at your airport. You will get extensive and actionable recommendations based on years of experience.
SERVICE QUALITY AUDIT AND ANALYSIS
Let DKMA interpret your data for you. Too many reports end up unread. We also offer management presentations for improved communication.
TAILORED BUSINESS RESEARCH
DKMA also offers customised programs for airports wishing to assess satisfaction of all customers such as passengers, concessionaires, employees or meters and greeters
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